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PetGro Standard Terms and Conditions of Sale


1. Introduction

These Terms and Conditions (the "Terms") govern your use of the website located at

[www.petgro.in](http://www.petgro.in) (the "Website"), and the services offered by PetGro (the

"Services"). By using the Website or Services, you agree to be bound by these Terms.


2. Acceptance

By accessing or using the Website or Services, you acknowledge that you have read, understood, and agreed

to be bound by these Terms.


3. Definitions

PetGro: PetGro is an online pet store that provides natural pet food, customized toys, and expert

grooming advice.

Customer: A customer refers to any individual or entity that purchases products or services from

PetGro through the Website or Services.

Order: An order refers to a request by a Customer to purchase one or more Products from PetGro.

Product: A Product refers to any item of merchandise offered for sale on the Website, including but

not limited to natural pet food, customized toys, and expert grooming advice.


4. Product Availability

PetGro will make reasonable efforts to ensure that all products listed on the Website are available for

purchase. However, we cannot guarantee availability of specific products at all times. In the event that

a product is unavailable, PetGro may offer alternative products or provide a full refund.


5. Payment and Shipping

Payment: All payments must be made in advance of shipping. Payments can be made by credit card,

PayPal, or other payment methods accepted by PetGro.

Shipping: PetGro offers free standard shipping on orders above Rs 1499. For orders below

Rs 1499, a flat rate shipping fee applies. Shipping costs and delivery times may vary depending

on the Customer's location.


6. Return Policy


PetGro accepts returns within 2days for defective or damaged products. Customers must

contact our customer service team to initiate the return process. Returns will be processed in accordance

with PetGro's return policy, which is available at (http://www.petgro.in/returns).


7. Warranty and Liability


Warranty: PetGro warrants that all products sold through the Website or Services will be free from

defects in material and workmanship.

Liability: In no event shall PetGro be liable for any damages, including but not limited to

incidental, consequential, or punitive damages, arising out of or related to the use of the Website or

Services. This limitation on liability applies regardless of whether the alleged breach is based on

contract, tort, negligence, strict liability, or any other legal theory.


8. Intellectual Property


PetGro reserves all intellectual property rights, including but not limited to trademarks, copyrights,

and patents. Any unauthorized use of PetGro's intellectual property may result in legal action.


9. Governing Law


These Terms shall be governed by and construed in accordance with the laws of [insert country/state]. Any

disputes arising out of or related to these Terms will be resolved through binding arbitration in

accordance with the rules of the American Arbitration Association, as amended from time to time.


10. Amendments


PetGro reserves the right to amend these Terms at any time without notice. Your continued use of the

Website or Services will constitute acceptance of any changes made to these Terms.


11. Termination


PetGro may terminate your account and/or these Terms at any time, with or without cause. Upon

termination, you agree to cease all use of the Website or Services and return all Products purchased from

PetGro.


12. Dispute Resolution

Any disputes arising out of or related to these Terms will be resolved through binding arbitration in accordance with the laws and regulations of Bhopal, as amended from time to time. The arbitrator's decision shall be final and binding on all parties.